From Wednesday, December 23 to Monday, January 5, the City of Hollywood Department of Public Utilities Customer Service Center will be operating in a limited capacity to allow for the transition to a new and improved utility billing system.
The new billing system will offer customers easier, more convenient options for paying their bills faster and in a more secure environment.
What You Need to Know
Due to the transition to a new utility billing system, your utility bill could be delayed by up to three weeks. If your bill is delayed, you will still have a full 21 days to pay your bill without incurring any penalties. This bill will only be for the services used during your normal monthly billing period. You will then return to your normal billing cycle. Please plan for the possibility of a reduced time frame between bills.
Payment Options between December 23 and January 5
If you pay your bill online through the City of Hollywood’s online utility payment system, you will need to do so no later than 2:00 p.m. on Wednesday, Dec. 23. No payments will be accepted through the City’s online payment system during the transition.
If you have automatic payments set up through your banking or financial institution, you will not need to make any changes and your payment will be processed when due as specified on your utility bill. Please make sure you have the appropriate funds available in your bank account, keeping in mind the processing of your payment may be delayed.
If you pay your bill by mail, the transition to the new system will not affect your payment. Please mail your payment as usual. Do not send cash.
If you pay your bill in person at City Hall, cashiers will be available to accept your payment during regular business hours, Monday through Friday, 7:30 a.m. to 5:00 p.m. Please bring your bill with you.
Please note: City Hall is closed on Dec. 24 and 25 for Christmas and Dec. 31 and Jan. 1 in observance of the New Year.
For your convenience the City accepts drive through payments from 7:30 a.m. to 4:55 p.m. Monday through Friday, and offers a 24-hr drop box located on the north side of City Hall in the drive through lane. All drop box payments must be by check or money order only. All cash and credit card payments must be made in person or via the drive through during normal business hours.
If you need to start or stop service
If possible, please make plans to stop or start water/sewer service prior to Wednesday, December 23. If you need to have existing service shut-off or new service connected on or after December 26, please call 954.921.3938 during normal business hours. For emergencies after hours, please call 954.967.4357.
More payment options starting January 5
By Phone: through an easy-to-use automated pay by phone system. Beginning January 5, call 954.921.3938 and press 1.